Privacy Policy
Last updated: 29 October 2026
1. Introduction
LunaAnvil is an independent software and technology business based in Queensland, Australia.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided through our website, lunaanvil.com.au.
2. Information We Collect
When you contact LunaAnvil through our website or by email, we may collect:
Your name and email address.
Your organisation or business name, if provided.
Your enquiry type.
Information included in your message.
Any other information you voluntarily provide.
Our website service providers may also process technical information, such as browser information, IP addresses and website activity, to operate and maintain the website.
Please avoid sending passwords, financial information or other sensitive information through our general enquiry form.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and communications.
Provide information about LunaAnvil and its software projects.
Understand interest in products such as Dr Scan.
Manage business correspondence.
Maintain website operations and security.
Comply with applicable legal obligations.
Submitting an enquiry does not automatically subscribe you to marketing emails.
4. Storage and Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss and disclosure.
Our website uses VIPsites, and our business email is hosted through VentraIP. Information submitted through these services may be processed or stored by those providers as part of delivering their services.
No method of online transmission or electronic storage can be guaranteed completely secure.
5. Sharing Your Information
We do not sell personal information.
Information may be shared with service providers where necessary to operate our website, manage communications or provide business services.
We may also disclose information where required or authorised by Australian law.
The locations in which our service providers process or store information, including any overseas locations, should be confirmed in their current privacy documentation.
6. Cookies and Website Technology
Our website provider may use cookies and technical logs to support website functionality, performance and security.
If additional analytics, advertising or tracking tools are introduced, we will review and update this policy to explain their use.
7. Information Retention
We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records and meeting applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete or de-identify it.
8. Access, Correction and Privacy Enquiries
You may contact LunaAnvil to request access to, correction of, or deletion of personal information we hold about you.
We will consider requests in accordance with applicable Australian law.
You may also contact us if you have concerns or complaints about how your information has been handled. We will review the matter and respond within a reasonable timeframe.
Where applicable, unresolved privacy complaints may be referred to the Office of the Australian Information Commissioner.
9. Changes to This Policy
We may update this Privacy Policy as LunaAnvil develops new products, introduces services or changes its information-handling practices.
The latest version will be published on this website with an updated revision date.
10. Contact Us
For privacy questions, information requests or complaints, please contact:
LunaAnvil
Queensland, Australia
Email: hello@lunaanvil.com.au
Website: www.lunaanvil.com.au